Verify Onsite User's Troubleshooting Steps. Before proceeding with any other measures, make sure the On-site User has completed ALL the steps outlined in the Onsite User Troubleshooting Guide. If they haven't, ask them to do so first.
Troubleshoot "No Tasks" Screen. If the On-site User reports that their FotoFinish app displays a "No Tasks" screen, follow these steps:
Open your FotoFinish dashboard and navigate to the "Reports" section.
Select the site(s) in question in the filter.
Enter the date range that encompasses the time frame of the issue.
In the "Status" filter, select "All Status" and then press "Go."
If the report shows tasks with a "Pending", "Expired" or any other status, it means tasks have been generated, and the issue lies with the On-site User.
Use On-site User's Credentials. If the previous steps do not resolve the issue, ask for the On-site User's password and use their login credentials to access the FotoFinish app on your smartphone. If you can see the tasks when logged in as the On-site User on your own device, then it's likely that the issue is on their device or connectivity.
For additional support, refer to the general troubleshooting guide or contact FotoFinish support through WhatsApp in English at 1-902-293-8770 or in Spanish at +52-813-083-2390.