If you're facing the issue of not finding a submitted report in the Reports tab of the portal for the correct site, the most probable cause is that the on-site user has mistakenly submitted the report under the wrong site. This troubleshooting guide will walk you through the steps to resolve this problem and ensure that reports are correctly associated with the respective sites.
Troubleshooting Steps:
Verify that the On-site User Synced Its Daily Tasks Successfully: Before diving into other possibilities, it's important to ensure that the on-site user has successfully synced their daily tasks with the FotoFinish app. Sometimes, connectivity issues or other factors can prevent the automatic syncing of data. Instruct the on-site user to manually sync their tasks by following these steps:
Ensure device connectivity to high speed WiFi or data service.
Open the FotoFinish app on their device.
Pull down on any view to sync daily tasks. All available tasks will sync in the background.
Wait for the confirmation of successful synchronization. By confirming that the daily tasks have been synced, you can rule out any potential syncing issues as the cause of the missing report.
Verify the Submitted Site and Check Site Selection: The next crucial step is to confirm that the on-site user has selected the correct site when submitting the report. Communicate with the on-site user or the responsible person to ensure they have chosen the appropriate site from his available options in the app. This is particularly important if the on-site user is assigned to multiple sites on the same day. Sometimes, when transitioning to a new site, they may forget to click back and select the new site, resulting in reports being mistakenly submitted under the wrong site.
Double-Check Task Selection: In addition to selecting the correct site, it's crucial to ensure that the on-site user has chosen the appropriate task related to their job routine. Sometimes, reports can be mistakenly associated with the wrong task, leading to difficulties in locating them later. Encourage the on-site user to review the task selection carefully before submitting the report.
Review Slot Names and Photo Labels: Check the labeling of slots and photos within the portal to ensure they are clear and easily distinguishable. Ambiguous or similar-sounding labels can contribute to confusion and increase the likelihood of reports being submitted under the wrong site. If necessary, consider updating the labels to make them more distinct and user-friendly.
Provide Clear Instructions: Ensure that on-site users receive clear instructions and training on how to select the correct site and task when submitting reports. Clearly communicate the importance of accurately identifying the site and task to ensure proper categorization and easy retrieval of reports.
Conduct Regular Quality Checks: Regularly monitor and review the reports submitted for each site. Perform quality checks to verify that reports are appropriately associated with the respective sites and tasks. This proactive approach helps identify any potential issues early on and allows for timely corrections.
Communicate and Educate: Maintain open lines of communication with on-site users and provide ongoing education and support. Address any concerns or questions they may have regarding the report submission process. By fostering a culture of clear communication and continuous learning, you can minimize the chances of reports being submitted under the wrong site.
By following these troubleshooting steps, you can address the issue of reports not appearing in the Reports tab for the correct site. Emphasizing the importance of accurate site and task selection, providing clear instructions, conducting regular quality checks, and fostering open communication will contribute to a more streamlined and efficient reporting process, ensuring reports are associated with the correct sites in the FotoFinish portal.